Terms & Conditions

Last updated: October 30, 2025

Welcome to TonalityONE ("we", "our", "us"). These Terms & Conditions ("Terms") govern your use of our website [www.tonalityone.com] and any purchase made from us. By accessing our website or placing an order, you agree to these Terms. If you do not agree, please refrain from using our website.

1. About Us

TonalityONE is a sole-proprietorship owned and operated by Rohan Sharma, based in Gurgaon, Haryana, India.

Email: hello@tonalityone.com
GST No.: 06BXJPS2470M1ZX

2. Eligibility & Use of Website

  • You confirm that you are at least 18 years old and capable of entering into a binding contract under Indian law.
  • You agree to use the website only for lawful purposes and not to engage in any activity that harms, disables, or interferes with our services.
  • You may not reproduce, copy, sell, or commercially exploit any content, image, or product design from this website without our written permission.

3. Products & Representation

  • All artworks, prints, and design objects sold on our site are original creations by Rohan Sharma (TonalityONE).
  • Colours, textures, and finishes shown on screen may slightly vary from the final product due to screen calibration, lighting, and printing/material processes.
  • Minor variations or natural imperfections are part of the creative process for handmade products and not considered defects.
  • Product descriptions, pricing, and availability may change without prior notice.

4. Pricing & Payment

  • Prices are in Indian Rupees (INR) and inclusive/exclusive of GST (as stated on each product page).
  • Full payment must be made at checkout through our secure payment gateways (credit/debit card, UPI, Net Banking, etc.).
  • We reserve the right to cancel or refuse any order if payment fails or fraudulent activity is suspected.

5. Order Processing & Shipping

  • Most TonalityONE products are made to order.
  • Most orders are delivered in 7-10 working days and may vary due to courier delays or force-majeure events.
  • We ship pan-India via trusted logistics partners.
  • Risk of loss or damage passes to you upon delivery to your address (or authorised recipient).
  • Purchase of a TonalityONE framed print grants you ownership of the physical product only. All copyrights, design rights, and reproduction rights in the artwork remain exclusively with Rohan Sharma / TonalityONE.

6. Returns, Replacements & Refunds

Because TonalityONE artworks are made to order, we follow a limited return policy.

  • Eligibility: Returns or replacements are accepted only if an item is defective, damaged in transit, or materially different from what was ordered.
  • Mandatory Unboxing Video: To qualify, you must record a clear unboxing video of the parcel from the moment you begin opening the outer packaging until the item is fully unwrapped. The video must show the entire process without cuts or pauses and clearly display the shipping label. Requests without a valid unboxing video cannot be processed.
  • You must email hello@tonalityone.com within 48 hours of delivery, attaching the unboxing video and clear photos of the defect/damage.
  • Once validated, we may offer a replacement or a refund (at our discretion). Refunds are processed to the original payment method within 7–10 working days.
  • All products offered by TonalityONE that are made-to-order, personalised, or listed as limited-edition are created specifically for each customer and therefore are non-returnable and non-exchangeable once an order has been placed and production has commenced. Exceptions will only be made if the delivered product is defective or damaged in transit, in which case the product may be eligible for replacement or refund, subject to verification by TonalityONE.
  • Slight differences in colour, texture, or finish are inherent to handmade or printed art and are not considered defects.

7. Intellectual Property

  • All artworks, designs, text, logos, and images on tonalityone.com are the exclusive intellectual property of Rohan Sharma (TonalityONE).
  • Purchase of a product does not grant reproduction, resale, licensing, or derivative rights.
  • You may not copy, modify, or distribute any artwork or image for commercial purposes without written consent.

8. Limitation of Liability

  • To the maximum extent permitted by Indian law, TonalityONE and its associates shall not be liable for any indirect, incidental, or consequential damages (including loss of profit, data, or goodwill) arising from use of our website or products.
  • Our total liability for any claim shall not exceed the price paid for the product concerned.
  • Nothing here limits liability for fraud, wilful misconduct, or personal injury caused by our negligence.

9. Privacy & Data Protection

  • Your personal data (name, address, contact details, payment info) is collected and processed per our Privacy Policy.
  • We comply with Indian laws, including the Digital Personal Data Protection Act 2023 and IT Act 2000.
  • By ordering, you consent to our sharing necessary data with logistics and payment partners for fulfilment.

10. Changes to Terms

  • We may update these Terms at any time; the latest version will appear on this page with a new "last updated" date.
  • Continued website use or further orders after an update means you accept the revised Terms.

11. Governing Law & Jurisdiction

  • These Terms are governed by the laws of India.
  • Any disputes shall fall under the exclusive jurisdiction of the courts at Delhi.
  • We encourage amicable resolution before pursuing legal action.

12. Contact Us

TonalityONE – Rohan Sharma
Email: hello@tonalityone.com
Business Hours: Mon–Fri, 10 am – 6 pm IST